Delivery
Delivery on web orders for Ireland is free on all orders over €100 (Ex VAT). Orders placed before 3.30pm are next day to 72 hours delivery time.
Delivery on web orders for Mainland United Kingdom is free on all orders over €300 (Ex VAT). Delivery charges on other orders are as follows: Up to 30kg €16.50 + VAT, anything in excess of 30kg will be charged at a rate of €50.
Orders placed on a weekend will not be processed until the next working day.
Delivery For Heavy Equipment:
Please call regarding delivery of heavy equipment. Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs. Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers responsibility. Delivery does not include unpacking or positioning or assembling items.
Returns
Tommy Varden Ltd. operates a 30 day money back guarantee for its products. If you are not completely satisfied with your purchase you can return it to us within 30 days of purchase unused or in it’s original packaging for a full refund or replacement, whichever you prefer. Please ensure you follow our returns procedure – in the first instance call our returns line on the local rate number 091-765747 to obtain your return authorisation number and details on how to return your product.
Please be aware that for large items a restocking fee may apply. Postage wil have to be paid by consumer when returning any product which was ordered wrong due to a fault of their own. In the event of delivery refusal, or our couriers are unable to deliver a parcel, carriage is non-refundable on all orders.
Warranty Repairs
Goods are supplied with the manufacturers 1 year guarantee unless otherwise stated. Tommy Vardens Ltd warranty does not include wear and tear, misuse, or products that have ‘no commercial warranty’. Machines requiring repair within warranty where in our judgement they have been misused or not maintained properly will be charged for. We will contact you prior to doing this whenever possible. Please call our customer service line on the local rate number 091-765747 to arrange a repair.
