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General FAQ's

Genware Chef Uniform Sizes

Genware jackets and pants are a large fitting! If you normally order medium choose a small size.  Use the size chart below;

  1. Extra Small=Small
  2. Small = Medium
  3. Medium = Large
  4. Large=Extra Large
  5. Extra Large = XXL

 

 

What are our business hours?

We are open Monday – Friday 9.00am – 5.30pm and on Saturday 9.30am- 1pm.

Phone: 091 76 57 47+353  or email by clicking here

Int Phone: +353 (0) 91 76 57 47

 

What are your carriage terms?

Fastway courier deliver all our parcel and Lynx Transport deliver larger items. All of our carriers are committed to providing you with excellent reliability of delivery.

See also our Shipping info page for more information https://tommyvarden.ie/delivery-information

Carriage paid terms are:

Eire:

  • Orders above €100 (excl vat) are free carriage to 32 counties in Ireland up to 30KG
  • €5.50 (excl vat) shipping cost on orders under €100 (excl vat) up to 30KG

UK:

  • Free shipping on UK orders over €300.00 (excl vat) up to 30KG
  • €16.50 (excl vat) shipping cost on all orders under €300.00 (excl vat) up to 30KG

Orders placed on a weekend will not be processed until the next working day.

What about delivery for heavy equipment?

Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers responsibility.

Delivery does not include unpacking or positioning or assembling items.

 

What if an item I order isn’t in stock?

Usually we dispatch all orders on the day they are placed for delivery the following morning to mainland Ireland. If a product is not in stock there is usually a 72 hour delivery time.

 

What is your returns policy?

All returns are discretionary. A restocking charge of 15% of the goods or 15 whichever is the greater will apply to any authorised returns.

If goods are not returned within 14 days they will no longer be eligible for exchange.

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